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Please see this article for all shipping related costs and duration.
Here's a quick overview of how we handle returns and exchanges. For step by step instructions on how to return an item, please see return instructions below.
How long do I have to return or exchange an item?
Within 30 days from the day of receipt.
What items are eligible?
Items must be unwashed, in good condition with the original tag intact.
Are there limitations on returning specific merchandise?
Sale items are not eligible for refund.
Will I be refunded in cash?
No, all returns will be refunded in Zolace gift card.
Is there a fee involved in returning an item?
There is a restocking fee of 5% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit worth RM95.
Who pays for the return shipping fee?
Return shipping fee is to be borne by customer. Return shipping fee will not be refunded.
Am I allowed to exchange to other item?
No, if for any reason you are not completely satisfied with your purchased items, kindly return it to us and order a new item accordingly.
No exchange is allowed unfortunately. This is to ensure every customer gets served on the first come first served basis. If you wish to change to another size, colour, or item, please follow the return process below and we'll issue you a quick refund in the form of Zolace gift card. You can then order a new size, colour or item accordingly.
Return Notes:
We hope you love what you ordered. But in case you don't, perhaps it's a little too big or the colour just isn't you, we'll issue you a quick refund in the form of Zolace gift card. However, there is a restocking fee of 5% for all items returned. Please read the return policies above for more information.
No exchange is allowed. If you wish to change to another size, colour, or item, please follow the return process and order a new size, colour or item accordingly.
However, you can only return unwashed or unused and items in good condition with tag intact within 30 days of receipt. Please note that shipping fee for returns are not refundable.
Return Instructions
We want you to be completely satisfied with your purchase from Zolace, so we accept returns and exchanges.
To return or exchange something that you ordered, please have your order number handy and start the process by clicking HERE. This will take you through to our returns and exchanges centre.
If you have any questions, you can contact us here.
Steps:
1) Start the return process by clicking here
2) Submit your returns for approval.
3) Once your return is approved, write the RMA number on the parcel and ship back to us.
4) Once we have received the parcel, we will refund you via gift card.
Please email us at custserv@zolace.com with your order number or call us at +603-6259 6222 within half an hour of placing an order. We will be happy to fulfill your request.
Since we make it a point to tend to our customers’ orders fairly quickly, we only have a very small window to make cancellations or changes. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. Luckily, we have a simple return process!
If you buy products with special deals or promotions, please take note that you may not be able to receive the same discounts or promotions anymore.
If you’re wondering how you can pay for your shopping at Zolace, no worries! Here are a list of payment methods we offer:
ONLINE PAYMENT METHODS
1. MOLPay
Molpay offers an online payment gateway through credit cards, internet banking and FPX.
It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of MOLPay's security. MOLPay also complies with PCI Data Security Standard and Malaysia Payment System Act. Find out more about MOLPay.
MOLPay affiliate banks include:
Maybank2uHong Leong BankCIMB ClicksRHB BankAffin BankAmBankBank IslamPublic BankMany Others
If you would like to pay via online banking or credit cards, this would be your option!
2. PayPal
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. You do not need to have a Paypal account in order to use this service. For more information visit About Paypal.
If you do not have an account with a local Malaysian bank and/or you wish to pay by credit cards, this is your perfect choice!
APPLICABLE TO ALL ZOLACE SHOPPERS
Zolace Lovers Points and Gift Cards
Do you know that you can pay for your shopping at Zolace with your store credit? Gift Cards is accumulated from refunds as Zolace does not refund in cash. Find out how you can accumulate your Reward Points here.
If you have gift card you can choose to pay with them. Should there be an outstanding amount after your Gift Card deduction, you may select one of the other payment options to complete your purchase. Of course, if the amount of store credit required is less than the payment amount, the balance would remain in your account for your next shopping at Zolace.
Please check on this article if you have any questions on how to place an order.
Please check on this guide in detail to find out how to find the best fit for your size.
Promotions refer to special offers or discounts that we provide for our customers. Promotions usually expire after some time.
Before applying any promotions, make sure you read through the terms, conditions, restrictions and guidelines involved with it.
Generally speaking, we provide two types of promotions:
a) Promotional codes: That will require customers to enter codes during checkout. There are two types of promotional codes :
Unique codes :These codes are offered to existing customers through email. They usually consist of combinations of numbers or letters("like "; " YUJA9OJUWGEH"). Unique codes can usually be found in certain coupon or message areas.Generic codes: These codes are offered to returning or brand new customers through email, through our site, or through our social media networks. Generic codes usually consist of various numbers or letters, anad usually represent the actual promotion at hand ("like "; "TAKE20OFF" OR "FREESHIP").
b) Promotional categories: They exist for any shopper of certain products or product categories on the site ("like"; "Clothing" or "Belts") or at a certain period of time ("like"; " Year End").
For more information on how to use promotional codes, please read Payment options above.
GET EMAIL UPDATES FROM US
Get updates on the latest fashion trends, new arrivals, headscarf tutorials, special offers and sale announcements from our sites email updates. All you need is an email address.
Please visit here to subscribe to our newsletter.
HOW TO GET UPDATES
Getting updates is easy. All you have to do is to signup and get an account on Zolace.com. You'll be added to our email list.
Time is precious, so why not save some by creating an account at Zolace? This way, you can shop in a smooth and speedy manner, and enjoy your Zolace purchases sooner.
The Benefits:
Rewards: Every purchase and community contribution will come with a reward. You receive points that can be redeemed to shop at Zolace.
Quicker checkout: We will securely save your information, so that you won’t have to keep re-entering it every time you return.
Instant access to commonly-used addresses: We will save all of your addresses, so that they are readily available as needed.
Order tracking: You can check on your previous orders and current orders anytime.
New arrivals and sales information: If you want to, you can choose to receive updates on your favorite products or find out the latest information at our stores as well.
All that you will need to start is an email address. What are you waiting for? Make an account now.
If you make an account on our website, you will be able to save commonly-used addresses, check out quicker, get updates on new arrivals and sales, and review your previous orders. To make an account, all that you will need is an email address. Read our policy here.
SIGNING IN AND SIGNING OUT
Before you can sign in, you will need an email address and a password. To find out if you have signed in successfully or not, just check the top of the site.
Signing in is simple. Just click on “Sign in” and type in your email address and password. Sign in here
Signing out is just as simple. Just click on "Sign out" at the top of the site.
FORGOT YOUR PASSWORD?
Don’t worry. If you forget your password, it is easy to get a new one.
i) Click on Sign in on the top of the site.
ii) Click forgot your password.
ADDING AND CHANGING PERSONAL INFORMATION
You are free to change your information anytime. This includes your password, email address and shipping or billing addresses.
Sign in to your account with your email address and password.Next time, you can also click on “Sign in” on the top of the site. Click on “My Account” on the top of the site. You will see different categories here that you can edit, update or view.
When adding and changing your personal billing information, make sure you enter the exact same billing address as can be seen on your card statement. Incorrect or incomplete information will only slow down the ordering process every time you make a purchase.
We understand the importance of knowing the order status after you have made your payment for it. “Was my account deducted for this order?”, “Has my parcel been posted to me” are some of the common questions we encounter when we shop online.
Zolace gives you a peace of mind as you will be able to check the status of your order and track where your order is until you receive it.
You will receive an Order Confirmation email from us once you have successfully made payment for your order and the payment status will change to "Paid". If the status of the fullfillment remains as 'Unfulfilled', it means order has yet to be shipped out. You can check your fullfillment status by logging into your account.
After your order has been shipped out, you will receive your tracking information via email and the fullfillement status of your order will be 'Fullfilled'.
If you do not receive any of the above mentioned emails, kindly check your email junk folder (and move it out of junk folder!) or your order summary in ‘My Accounts'
HOW TO CHECK AN ORDER STATUS
If you want to check the status of all past and current orders, log in to your account with your email address and password. If you would like to check your parcel status, you can click here.
Fullfilement status marked “Unfulfilled” means that we are still preparing for your orders to be shipped to you. Orders marked as “Fullfilled” means that we have shipped out your parcel and your parcel is on its way to you.
If you still have any questions, please email us at custserv@zolace.com, call us at +603-6259 6222 or simply live chat us!
Please email custserv@zolace.com for all media and business related enquiries.
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